Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Website, including any services provided through the Website. By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you must not use the Website.

2. Definitions

- "We", "us", or "our" refers to Route Runners, the owner of the Website.

- "You" or "your" refers to the user or customer accessing or using the Website.

- "Personal Information" means any information that identifies or can be used to identify an individual.

- "Sensitive Information" means information or an opinion about an individual's racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexual orientation, criminal record, or genetic information.

3. Personal Information Collection

By using the Website and booking our services, you consent to the collection, use, and disclosure of your Personal Information in accordance with our Privacy Policy. We may collect Personal Information, including Sensitive Information, for the purpose of providing courier and delivery services, managing bookings, and improving our services. We will only use and disclose your Personal Information as described in our Privacy Policy and in accordance with applicable laws.

4. Booking Services

When booking our services through the Website, you agree to provide accurate and complete information, including your name, contact details, pickup and delivery addresses, and any other relevant details. You are responsible for ensuring the accuracy of the information provided. We reserve the right to refuse or cancel bookings in our sole discretion.

5. Delivery Terms

Our delivery services are subject to availability and may be affected by factors beyond our control, including but not limited to weather conditions, traffic, and logistical issues. We will make reasonable efforts to deliver your items within the agreed timeframe, but we do not guarantee delivery times.

6. Payment

Payment for our services is due before the time of booking, unless otherwise agreed upon. We only accept payment through the methods specified on the Website (unless prior terms are arranged with us). All payments are subject to our Payment Terms, which are hereby incorporated into these Terms and Conditions by reference.

7. Intellectual Property

The content, design, and layout of the Website are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, or distribute any content from the Website without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Website or our services.

9. Governing Law

These Terms and Conditions are governed by the laws of the state of Queensland, Australia. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Queensland.

10. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms and Conditions.

By using the Website and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.